How does the company define loyal customers (number of products they buy, money spent by customer)? Custom Paper

[meteor_slideshow slideshow=”hp2″]

1. Do a Service Profit Chain audit of a company of your choice.
How does the company define loyal customers (number of products they buy, money spent by customer)?
Do profit measurements include profits from referrals?
How much does the company spend on retaining customers?
Why do customers defect (poor service, price, value)?
Are customer satisfaction data gathered? (objective, consistent)
Are there listening posts to collect
customer feedback? (customer service, online review, website, social media).
How is the customer satisfaction data used to solve problems? (empowerment, encouragement of employees).
How is the data regarding value perception shared with those who design products or services (operations management, Sales & Marketing, Development & Expansion, cross-training)?
Does the company have effective service recovery policies (empowerment staff)?
How does the company measure employee productivity (number of products sold)?
Do these measures of productivity result in improvements of the quality and quantity of service produced?
How does the company create employee loyalty (promotion, new tasks, initiatives)?
Does the company have the right level of employee retention? (consider lost sales, productivity, selection, training).
Does the company measure employee satisfaction and can it be linked to customer satisfaction measurement, to establish trends?
Are employee selection criteria based on what customers and managers want?
Does the company recognize employees based on customer satisfaction measurements (reward or recognition program) for employees)?
Are employees satisfied with the support they receive? (information, communication, tools, workplace design).
Does senior management put employees first (staff coaching & interaction, empowerment, training)?
Does leadership invest in customers (identify needs, wants, measure & reward customer
satisfaction & loyalty)?
Does the company have and communicate a corporate culture focused on service to the customer
and employee (vision, mission, values)?
What are the most important relationships in the company’s service profit chain?
What are your recommendations to improve the service profit chain of the company?
What did you get out of this project?

[meteor_slideshow slideshow=”hp4″]

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more
Uncategorized