Mystery Shopper Custom Essay

Mystery Shopper

1. Name and location of establishment: ___________________________________

2. What was your first impression when entering the establishment?

3. How long were you in the establishment before someone acknowledged you?

4. How long before you were actually greeted? How were you greeted? Did he/she smile while saying it?

5. Did they introduce them self by name? (If so, what was it?)

6. Was the service provider courteous?

7. Do you think the service provider stereotyped you? If so, how?

8. Were they dressed appropriately for their job? (How were they dressed?)

9. What product/service were you seeking?

10. Make a special request (i.e. not something on the menu; not on the sales floor) and explain how they handled the request.

11. Act indecisive and explain how they handled you as the “indecisive customer”.

12. If a food establishment, did the server offer specials of the day? How long did it take to get your food after ordering? Do you think the time was reasonable? Was your order correct when you

received it?

13. Did the service provider adequately answer your questions or find out for you if they didn’t have the answer?

14. Did they check back with you to see if you needed further assistance?

15. Did you feel rushed by the service provider?

16. Did you have any problems while in the establishment? (If so, what) Explain how the situation was handled and did the service provider apologize for the error or inconvenience?

17. How well did the service provider perform their tasks? (Explain)

18. If a retail establishment, how long did you have to wait in line to pay for your purchase (if applicable)? Was it a reasonable amount of time? If it was too long, did the service provider acknowledge

your waiting time or apologize?

19. Did the service provider thank you for your purchase? Did they smile?

20. Did the service provider ask you to come back again?

21. Was the establishment clean, both inside and out (including floors, restrooms, sidewalk, parking lot, etc)? (Explain)

22. How would you rate your overall experience?

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more
Uncategorized