Topic: Quality Management – Process Improvement
You are now ready to present a process improvement to hotel management in the areas of focus (check-in, checkout, and hotel offerings).
Individual Portion
Complete the following:
Using process mapping and reviewing the information , present the new processes for check-in and checkout to management.
Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.
Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.
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