Some might argue that distinguishing between problems and their symptoms is a challenging skill for a management official to master. After all, you could look at an organization as a virtual human with bodily systems that need to be properly regulated and cared for in order to maximize health and performance. As humans, we occasionally develop symptoms that are an indication that something isn’t right with our person. The same is true of organizations. Sometimes management officials struggle to properly separate symptoms from problems. As a result, they attempt to treat the symptoms, which may not resolve the problem.
Why do you believe there is a tendency among management officials to focus on resolving the symptoms associated with problems as opposed to identifying and addressing the problems from which the symptoms spring?